Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery takes 7–12 business days depending on your location.
Do you offer returns?
Yes, we offer a 30-day return policy. If you're not happy, you can return the item within 30 days of receiving it.
Can I track my order?
Yes! After your order ships, you will receive a tracking number via email.
Are your products safe for pets?
Absolutely. We only sell high-quality products that are safe and pet-friendly.
How much does shipping cost?
Standard shipping is £7.99. Free shipping on orders over £50.
When will my order be dispatched?
We process orders Monday–Friday. Cut-off time is 2 PM GMT. Orders placed after that ship the next business day.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay.
What if my product arrives damaged?
Contact us within 7 days with a photo. We’ll replace or refund your item.
Do you ship internationally?
Yes, we ship worldwide, including to Africa, the USA, Europe, the UK, Asia, and beyond.
How do I contact customer support?
Email us at support@aladdinz.shop or use the live chat feature in the bottom-right corner.
Have more questions? Contact us
If you have any additional questions, you can send us an email at support@aladdinz.shop